1. Overview
Sellermitra provides digital services — AI-generated listings, images and access to online tools — delivered instantly through a credit-based system. Because credits unlock digital content the moment they are used, all purchases are final and we do not offer monetary refunds. The only form of refund we provide is credits automatically returned to your account when a generation fails, as explained below.
2. Credit Refunds on Failed Generations
You never lose credits for a failed generation.
If a listing or product image generation fails due to a technical error on our side, the credits used for that attempt are automatically refunded back to your balance, so you can try again without losing credits. This automatic credit return is the only form of refund Sellermitra offers — refunds are never issued as money to your bank, card or wallet.
3. Subscription Cancellation
- You may cancel your subscription at any time from your account. Cancellation stops all future renewals and billing.
- Your plan stays active until the end of the current billing cycle — access is not cut off mid-cycle.
- Cancelling a subscription does not qualify for a money refund. Fees already paid for the current or past billing periods are non-refundable.
- Any unused credits from a subscription period are not refunded as money.
4. Non-Refundable Items
- Subscription fees and one-time credit-pack purchases (no monetary refund once completed).
- Credits already consumed to successfully generate a listing or image.
- Dissatisfaction with AI output where the generation succeeded (you can regenerate using your remaining credits).
- Free credits granted on signup or through promotions.
5. Questions About Billing
If credits were not returned after a failed generation, or you have any billing question, email us with your registered account email and the order/transaction ID. We aim to respond within 2 business days.
sellermitra07@gmail.com